Breathe & Relax Cleaning Services
Terms and Conditions
These Terms and Conditions (“Agreement”) set out the standards of service provided by Breathe & Relax Cleaning Services (“Company”) to the Client (“you”). By booking or using our services, you agree to the following:
- Services Provided
• We offer standard, deep, and move-in/move-out cleaning services as described on our service list.
• Services do not include tasks such as heavy lifting, pest removal, outdoor cleaning, or any hazardous work.
• Additional services must be requested in advance and may incur extra charges. - Booking & Scheduling
• Appointments must be scheduled at least 24 hours in advance.
• Same-day bookings are subject to availability and may include an additional fee.
• You are responsible for providing accurate property details (size, number of rooms, bathrooms, etc.) to ensure correct pricing. - Pricing & Payment
• Prices are based on the type of cleaning and the condition/size of the property.
• A deposit may be required to confirm bookings.
• Payment is due at the time of service unless otherwise agreed in writing.
• We accept cash and Zelle. - Cancellations & Rescheduling
• Cancellations or rescheduling must be made at least 24 hours before your appointment.
• Less than 24 hour notice may result in a cancellation fee.
• If we cannot access your property at the scheduled time, this will be treated as a cancellation. - Access to Property
• You are responsible for providing access to the property at the agreed time.
• If entry is delayed by more than 15 minutes, additional waiting fees may apply. - Health & Safety
• Our team will not clean areas considered unsafe, hazardous, or unsanitary (e.g., mold, biohazards, infestation).
• Please keep pets secured during cleaning.
• We use safe, professional cleaning products. If you prefer your own supplies, please notify us in advance. - Liability
• While we take great care, we are not liable for pre-existing damage, normal wear and tear, or items not securely placed.
• Clients must report any dissatisfaction or damage within 24 hours of service.
• Our liability is limited to the cost of the service provided. - Satisfaction Guarantee
• If you are not satisfied, please notify us within 24 hours. We will return to address the concern at no extra cost (within reason). - Termination
• Either party may terminate services with verbal or written notice.
• We reserve the right to refuse service to anyone for safety, non-payment, or inappropriate behavior. - Privacy
• All personal information is kept confidential and used only to provide cleaning services.
By booking with Breathe & Relax Cleaning Services, you acknowledge and accept these Terms and Conditions.